Changing Lives Around the Globe
Personalized Smart Reminders
On the day of your scheduled injection, you will receive interactive text reminders and your HealthBeacon Smart Sharps Bin will illuminate to keep you on track.
Medication Adherence
Our FDA cleared HealthBeacon Smart Sharps Bin tracks your medication adherence and safely stores your used injectors.
Captures Your History
Each deposit in the HealthBeacon Smart Sharps Bin is logged for easy reference. Plus, track your progress through your Personal Adherence Score.
Frequently Asked Questions
How do I get Started:
The HealthBeacon Injection Care Management System is provided via specific patient support programs.
To find out if you are eligible to participate in a program, please contact the HealthBeacon Care Team at
How do I contact the HealthBeacon Care Team?
Please contact the HealthBeacon Care Team with any questions or issues related to your HealthBeacon Smart Sharps Bin System.
For U.S. Residents:
Phone: +1.857.496.1834
Email: support.usa@healthbeacon.com
Monday – Friday: 8am – 8pm EST
Outside the U.S.:
Phone: +353.1.450.8480
Email: info@healthbeacon.com
Monday- Friday: 8am – 5pm GMT
For any questions regarding your health or medication please call your health care provider directly.
¿Cómo puedo comunicarme con el Equipo de Atención de Healthbeacon?
En los Estados Unidos:
Tel: +1.857.496.1834
Lunes – Viernes: 8am – 8pm EST
Fuera de los Estados Unidos:
Tel: +353.1.450.8480
Lunes – Viernes: 8am – 5pm GMT
Can the HealthBeacon Smart Sharps Bin be switched off between doses?
We strongly recommend that you leave the HealthBeacon Smart Sharps Bin plugged in continuously. The HB Smart Sharps Bin system tracks the timing for your next injection and the light indicators on the unit are an important aspect of the digital reminder system to assist you in staying on track with your medications. If the unit is unplugged, your Care Team may call to ensure that the system is properly working.
What should I do if I’m traveling or away from home at the time of my next injection?
If you are travelling or will be away from home for your next injection and cannot use the HealthBeacon Smart Sharps Bin, simply note the date and time of your injection and then call your Care Team with these details to have your records manually updated.
If your program includes the HB Companion App, you can log the details of your injections that are not deposited into the HB Smart Sharps Bin directly on your app.
How can I update my treatment schedule and reminders?
If your healthcare professional has changed your treatment protocol, simply contact your Care Team to update your profile and schedule.
In addition, the Care Team can update your personalized reminders or, if your program includes the HB Companion App, you can update your reminders and site locations directly in the “My Injection Schedule” section.
What should I do if I have to move my HealthBeacon Smart Sharps Bin?
Your HealthBeacon Smart Sharps Bin can be unplugged and moved without any worry about losing your data. When determining a new location for your HB Smart Sharps Bin, first ensure that the new location has good cell reception. Then simply unplug your unit and place it in the new location. Once you plug the unit back in, the HealthBeacon Smart Sharps Bin will automatically reconnect to the network.
How do I replace the inner sharps container?
The HealthBeacon Smart Sharps Bin System will alert you when the inner sharps bin is “Almost Full”. When you see this message, please arrange for a delivery of a new bin from your Care Team – via email, phone or through the HB Companion App, if applicable.
To replace the inner sharps container:
-
- Open the side door by pressing on it and then slide out the full bin from inside.
- Close the top sliding door until it locks into place. This full sharps container is now ready for disposal.
- Slide the new bin into the HealthBeacon Smart Sharps Bin, ensuring that the door on the top lid is open and positioned on the same side (the front of the HealthBeacon unit) as the chamber that you drop your pen or syringe into.
Note: If the screen continues to display “Bin Full” despite having a new replacement sharps container, contact your Care Team so that they can activate the new bin remotely.
Where do I dispose of the inner sharps container when it is full?
Please note: DO NOT RETURN THE FULL INNER SHARPS BIN IN THE MAIL
If you live in the United States, please dispose of the inner sharps bin according to your state guidelines. More information regarding state guidelines can be found at www.SafeNeedleDisposal.org
If you live outside of the U.S., please contact the HealthBeacon Care Team.
Which medication is suitable for use in the HealthBeacon?
The HealthBeacon is suitable for any injectable medication that is self-administered in your home.
To see if you qualify for the HealthBeacon program, please contact the HealthBeacon Care Team.
Can I dispose of other medical waste in my HealthBeacon Smart Sharps Bin?
We recommend that you only use the HB Smart Sharps Bin to dispose of the specific medication enrolled in the HealthBeacon Injection Care Management System. The power of the HB Smart Sharps Bin system starts with the data collected when you make a drop into the HB unit. This drop updates your reminders, injection history logs and your adherence scores.
What happens when I push the HealthBeacon Smart Sharps Bin 'snooze' button?
When the snooze button is pressed the blue light (which appears on the morning the injection is scheduled) will switch off for one hour. Pressing the snooze button also toggles to the second screen where you can see your injection site reminder feature.
HealthBeacon Video Tutorial
Just getting started? Watch this quick overview.
HealthBeacon Video Tutorial – English Language
HealthBeacon Video Tutorial – Dutch Language
HealthBeacon Video Tutorial – French Language
HealthBeacon Video Tutorial – Portogues Language